Terms and Conditions

Welcome to GCENTRE, a fully owned venture of Green Line IT Solutions (Pvt) Ltd., which provides its services to you subject to the following Terms and Conditions.

Please read the Terms and Conditions carefully before visiting or shopping at www.gcentre.lk website (the “Site”). By accessing or using this Service, you agree to be bound by the Terms and Conditions set forth below. If You do not wish to be bound by these Terms and Conditions, you may not access or use this Service. If You utilize the Service in a manner inconsistent with these Terms and Conditions, Green Line IT Solutions (Pvt) Ltd., may terminate your access, block your future access and/or seek such additional relief as the circumstances of your misuse. Green Line IT Solutions (Pvt) Ltd may modify the Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions. You agree to review the Terms and Conditions periodically to be aware of such modifications and your continued access or use of the Service shall be deemed your conclusive acceptance of the modified Terms and Conditions.

In addition, when you use any current or future Service or visit or purchase from any business affiliated with Green Line IT Solutions (Pvt) Ltd, whether or not included in the Site, you also will be subject to the guidelines and conditions applicable to such Service or business. If such service conditions are in conflict and/ or inconsistent with any of the Terms and Conditions of the Site, the Terms and Conditions of the Site shall prevail. 


Please review our Privacy Policy which also governs your visit to www.gcentre.lk to understand our practices.


When you visit the Site or send us emails, you are communicating with us electronically, whereby you agree to receive communications from us electronically. We will either contact you by email or post notices on the Site. For contractual purposes, you agree to receive communications from us electronically and agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications must be in writing form.


Green Line IT Solutions (Pvt) Ltd, gcentre, www.gcentre.lk and other www.gcentre.lk graphics, logos, page titles, button icons, scripts, and service names are registered or unregistered trademarks or trade names of Green Line. IT Solutions (Pvt) Ltd, its affiliates or partners in Sri Lanka and/or other countries. The trademarks and/or trade names “www.gcentre.lk” and “GCENTRE” may only be associated with its products and services and may not be used in connection with any other products and/or services in any way that may create confusion among customers or in any way that humiliates or discredits “www.gcentre.lk” or “Green Line IT Solutions (Pvt) Ltd”. All other trademarks not owned by Green Line IT Solutions (Pvt) Ltd or its Partners or subsidiaries that appear on this Site are the property of their respective owners, who may or may not be affiliated, associated, or sponsored by Green Line. IT Solutions (Pvt) Ltd or its partners or subsidiaries.

All content included in this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of its subsidiaries, its Partners or its subsidiaries, and such content is protected by law on Intellectual Property of Sri Lanka No. 36 of 2003


Green Line IT Solutions (Pvt) Ltd, grants you a limited license to access and make personal use of this Site. You may print and download (page caching) or portions of material from the different areas of the Service solely for your own non-commercial use. Any other copying, re-sale, duplication or exploitation for any commercial purpose, redistribution, retransmission or publication of any downloaded material such as product listings, descriptions, prices, account information, or any other derivative use of the Site or its contents; and/or any downloading or copying of account information for the benefit of another vendor; and/or any use of data mining, robots or similar data gathering and extraction tools is strictly prohibited without the express wrote consent of Green Line IT Solutions (Pvt) Ltd.. You agree to grant Green Line IT Solutions (Pvt) Ltd., a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sublicense, reproduce, distribute, transmit create derivative works of publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to public areas of the Service by all means and, in any media, now known or hereafter developed. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Green Line IT Solutions (Pvt) Ltd., and our Partners without express written consent. You may not use any Meta tags or any other “hidden text” utilizing Green Line IT Solutions (Pvt) Ltd. and/or www.gcentre.lk’s name or trademarks without the express written consent of Green Line IT Solutions (Pvt) Ltd. Any unauthorized use terminates the permission or license granted by Green Line IT Solutions (Pvt) Ltd. its Partners, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Green Line IT Solutions (Pvt) Ltd. or www.gcentre.lk logos or other proprietary graphic or trademark as part of the link without express written permission.


If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. Furthermore, you are responsible for any and all activities that occur under your account or password. You authorize Green Line IT Solutions (Pvt) Ltd, to assume that any person using the Site with your password and user name either is You or is authorized to act for You. You agree to inform Green Line IT Solutions (Pvt) Ltd, immediately of any unauthorized use of your account or any other breach of security. Green Line IT Solution (Pvt) Ltd will not be liable for any loss that you may incur as a result of someone else using your password or account either with or without your knowledge. However, you could be held liable for losses incurred by Green Line IT Solutions (Pvt) Ltd., or another party due to someone else using your account or password. www.gcentre.lk does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under the age of 18, you may use www.gcentre.lk only with the involvement of a parent or guardian. ​Green Line IT Solutions (Pvt) Ltd., and its Partners reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


All goods purchased on the Site are manufactured in accordance with the supply agreement. This means that the risk of loss and title to such items passes to you from the seller upon delivery to the carrier.


Green Line IT Solutions (Pvt) Ltd, together with subsidiary ventures attempts to be as accurate as possible. However, Green Line IT Solutions (Pvt) Ltd., does not warrant that the product descriptions provided by the www.gcentre.lk or other content of this Site are accurate, complete, reliable, current, or error-free. If a product offered through the Site itself is not described, and you are not satisfied with the purchase, your sole remedy is to return it in its unused condition.

It would be the buyers’ responsibility to ensure the fitness for a particular purpose of the products and services purchased through the Site.

All Product Pictures shown are for Illustration Purposes only. The actual Product may vary Due to product Enhancement


The list price displayed for products on our website may or may not represent the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price may or may not represent the prevailing price in every area on any particular day. Where an item is offered for sale by www.gcentre.lk, the list price may be decided by Green Line IT Solutions (Pvt) Ltd., at its discretion.

With respect to items sold through the Site, we cannot confirm the price of an item until you have ordered; however, we do NOT charge your credit card until after your order has entered the delivery process.

Despite our best efforts, a small number of the items in our catalog may be incorrectly priced. If an item’s actual price is higher than our stated price, we will, at our discretion, contact you for further instructions, before delivery or cancellation of your order and notify you of such cancellation.

Please note that this policy applies only to products sold and delivered through the Site. All prices shall be listed in Sri Lankan Rupees (LKR).

Prices & special promotions are offered on the www.gcentre.lk cannot be combined with any other promotions carried out by gcentre or Green Line IT Solutions (Pvt) Ltd. Terms and conditions applicable for such promotions on www.gcentre.lk can be changed without any prior notice.


Green Line IT Solutions holds the whole power of deciding whether a product support return, refund, cancellation, or exchange. Gcentre will not provide any returns for any product other than under the below conditions for any reason.

Refunds will be offered, only if the specifications of products differ from the specifications mentioned in www.gcentre.lk or the relevant product is out of stock & such arrangements has to be negotiated with Green Line IT Solutions (Pvt) Ltd.

Order cancellations are possible only before proceeding to the payment gateway. No order cancellations are accepted, once the payment process is completed.

In case the received item is found defective, customers should immediately inform gcentre.lk within 24 hours to arrange a replacement with a brand-new unit.

If a product offered by gcentre.lk is not as described on the website, a customer’s sole remedy is to return it in unused condition within two days of delivery. If there is any external damage to the package, a customer is responsible for checking the item when it is handed over. An item will not be exchanged for a refund or replacement if there is external damage e.g. packaging damage, or dents. Refunds or replacements will only apply for items with confirmed technical in-built faults.

Due to current international exchange laws and conventions, even if delivery of the selected item is canceled, gcentre.lk cannot refund your money. You will, however, be provided credit on the website to purchase another available product up to the value of the previous item.


  1. Item must be in the original packaging with tags intact in the same condition it was delivered in.
  2. Items returned after the Return Period has lapsed will not be accepted.
  3. Items to be returned are the sole responsibility of the customer until they reach us, and the customer needs to ensure items are properly packed to prevent any damages and route to us. Items damaged on the route will not be accepted.
  4. It is the customer’s responsibility to ensure proof of postage for parcels that contain items to be returned.
  5. Green Line IT Solutions will require a minimum of 07 business days to process your return request and ready the replacement unit.
  6. If a replacement unit for the size/specific model is no longer available, the customer will be issued a full refund. The refund will not include any delivery charges borne by the customer for the return of the item.
  7. All refunds will be processed a minimum within 7 working days. Processing refunds back to your credit card/ bank account may require additional time depending on the bank due to its own operational time for which Green Line will not be responsible.


To claim a warranty for products you should submit a warranty claim form through the gcentre.lk. After investigating the situation strictly on warranty conditions Green Line will accept or dine the warranty issuing for a relevant product. For any warranty-related issues, please contact the Service Centre via the contact details on the warranty card or contact Green Line through the website.

We guarantee that all products sold by Green Line ITSolutions are in good quality and working order and tested for quality and handed over to the customer for normal and standard usage, subject to the following terms and conditions. Green Line ITSolutions agrees to repair the manufacturing defects in products on free of charge basis only the 01-year standard warranty period except for products covered under different warranty periods.

The extended warranty will be provided subject to payments, for extended warranty terms and conditions refer to the extended warranty card.

The warranty will not be effective for repairs/installations/services done by any 03rd party other than Green Line IT Solutions (Pvt) Ltd or its authorized service agents, damage caused by ancillary equipment and non-recommended accessories, normal wear, tear and corrosion, corrosion of copper tanks, promotional Items given free of charge with the main product, damages due to split and liquid, drop damages, seepage, secretion from insects, rodents or domestic pets, accident, fire, theft, act of god, power surges, electrical leakage, voltage fluctuations, negligence, misuse, abuse, incorrect installations, modifications, improper testing operation, maintenance installation, charging of batteries other than standard charges, defaced, obliterated or removed, substance damage to coil cards and connectors due to misuse, damage due to shock or external force, lightning, being operated in alkaline or unsuitable atmosphere, use of products outside specification, use for purpose not recommended, use beyond the guidelines, directions and user capacity of product, alterations, defaced or suspected warranty cards and serial number alteration, unclear rubber stamp of Green Line, any damage or loss to any 03rd party or property, batteries, chargers, carrying cases, laptop bags, power adaptors, power cables, internet connection cables, printer cables, cartridges, toner, knobs, locks, bulbs, filters, racks, shelves, gas charging, switches, remote controllers, AV cables, antenna cables, inter connection cables, brushers, drive belts, pulleys, pads, plug tops, burner caps, trivet, tube, ignition plugs, telephone shower, plastic jug, blades, handles, lids, pouches, speaker cables, speakers, speaker boxes, water tap and any other consumable parts.

Failure to install software, video, audio, and file formats are not considered as manufacturing defects. No warranty is provided for the quality of the software and hardware used by the customer, hardware and software defects and corruption, virus attacks, spyware, firmware upgrades, defects due to use of the third-party application and unauthorized and illegal software and the company will not be responsible for any data losses at the point of repair.

If the product delivered by the company contains any damage during transit or handling, the customer shall be informed at the same time on the date of delivery. If the product is delivered by the customer, the company shall not be liable for any damage arising while transporting. Customer is advised to check before moving out product from showrooms or when the product is delivered to you…

Services shall not be provided if Hire Purchase Instalments are due.

If the product is beyond economical repair, product replacement with similar working conditions and warranty shall be effective for the remaining period.

It is recommended to use the product with a power guard and stabilizers.


GCENTRE may not exchange the purchased item on valid for another item requested by the customer.


Green Line IT Solutions (Pvt) Ltd and www.gcentre.lk may provide links to the websites of subsidiaries and certain other businesses. We are not responsible for examining or evaluating and we do not guarantee the offerings of any of these companies or individuals or the content of their websites. Green Line IT Solutions (Pvt) Ltd assumes no responsibility for the actions, products, and content of all these and any other third parties. You should read their privacy statements and other terms of use carefully.


This Site and all information, content, materials, products (including software), and services included on or otherwise made available to you through this Site are provided by Green Line IT Solutions (Pvt) Ltd, or its subsidiary ventures on an “as is” and “as available” basis, unless otherwise specified in writing. Green Line IT Solutions (Pvt) Ltd, www.gcentre.lk & its Partners make no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, products (including software), or services included on or otherwise made available to you through this Site, unless otherwise specified in writing. You expressly agree that your use of this Site is at your sole risk.

To the full extent permissible by applicable law, Green Line ITSolutions (Pvt) Ltd, www.gcentre.lk and its Partners disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Green Line IT Solutions (Pvt) ltd., www.gcentre.lk and its Partners do not warrant that this Site; information, content, materials, products (including software), or services included on or otherwise made available to you through this Site; their servers; or e-mail sent from the Site are free of viruses, or other harmful components. Green Line IT Solutions (Pvt) Ltd, www.gcentre.lk and its Partners will not be liable for any damages of any kind arising from the use of this Site or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this Site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.


The Site and the Terms and Conditions contained therein shall be governed by and construed in accordance with the laws of Sri Lanka. By accessing the Site, you agree that the laws of Sri Lanka will govern all matters relating to the Site, without regard to any principles. conflict law.


You agree that any legal action, dispute, or proceeding between Green Line IT Solutions (Pvt) Ltd and You for any purpose concerning the Terms and Conditions or in relation to your visit to the Site or the products you purchase through the Site or the parties’ obligation hereunder shall be governed by the Arbitration Act No 11 of 1995 in Sri Lanka. Any cause of action or claim you may have with respect to the Services must be commenced within one (01) year after the claim or cause of action arises or such claim or cause of action is barred.


Please review all other policies such as our privacy policy posted on this Site. These rules also govern your visit to the Site. We reserve the right to make changes to our Site, policies, and Terms at any time. If any of these Terms and Conditions is found to be illegal, void, or for any reason is unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Last Update: 21st January 2022